Frequently Asked Questions
Expert support for your submetering and smart energy management needs.
How do I choose the right meter for my electrical system?
Selecting the correct meter depends on your voltage, phase configuration, and the amperage of your service. We recommend checking your breaker panel or consulting our online selection guide to ensure compatibility with 120V, 240V, or 480V systems.
What is the difference between your smart meters and standard digital meters?
Our smart meters, such as the Omnimeter series, feature RS-485 communication, allowing them to be read remotely via our EKM Push system. Standard meters provide local data on an LCD display but do not support cloud-based data logging.
Do your Current Transformers (CTs) require a specific orientation?
Yes, our CTs are directional. For accurate readings, the arrow or label on the CT must point toward the load (the appliance or equipment being metered) and away from the source (the utility meter or breaker).
What is your return policy for electronics and metering equipment?
We offer a 30-day return policy for items in new, uninstalled condition. Because these are precision instruments, returns may be subject to a restocking fee if the original packaging is damaged or if there are signs of installation.
Do you offer international shipping for global energy projects?
Yes, we ship our metering solutions worldwide. Shipping costs and delivery times vary by destination, and customers are responsible for any local customs duties or import taxes required by their country.
Are EKM meters Revenue Grade certified?
Many of our meters are designed to meet or exceed ANSI C12.1 and C12.20 standards for accuracy. If you require a meter for legal billing purposes, please check the specific product specifications for 'Revenue Grade' certification.